affordable connectivity program

Overview and Advanced Enrollment Specialist Training

The Affordable Connectivity Program (ACP) is a federally-funded government program which offers low-income households discounts on their monthly internet bills. Get trained to help your community take advantage of these benefits!

ACP Training Series:

Part One (free): Learn everything you need to know about the ACP in this overview training in order to fully understand what the program is and how it benefits the clients and communities you serve.

Part Two ($50): Become a certified ACP Enrollment Specialist. This course equips you to effectively assess, apply, and enroll qualified applicants from a variety of backgrounds into the Affordable Connectivity Program.

Certificates will be awarded upon completion. Both trainings are self-guided and can be completed at one’s own pace.

Note: Part One is a prerequisite to Part Two.

You’ll learn how to:

Part One:

You will be able to explain the role of affordable high-speed internet in ongoing issues of digital equity.

The course outlines the steps of the ACP application and enrollment process.

The lesson presents detailed eligibility criteria for ACP and internet services from providers.

There are many forms of documentation that can support an ACP application. The lesson outlines them in detail.

We include helpful research articles, links to government resources, information about internet service providers, and other trustworthy resources.

ACP Overview – FREE

Part Two:

Upon completion of this course, you will be able to assist clients with the entire ACP application process from start to finish, including submitting their support documentation and applying the government benefit to their internet plan.

The course provides strategies that will equip you to anticipate common challenges and stumbling blocks in the ACP application process and identify steps to navigate them.

You will learn how to effectively educate clients about the provisions and limitations of ACP, including the temporary nature of the government subsidy.

The lesson presents ways to enhance your research and explanation of available ACP options and other affordable internet alternatives in your client’s area.

You will learn how to report any lack of coverage to the Federal Communications Commission (FCC) as appropriate.

ACP Advanced Enrollment Specialist – $50

For more information

For more information or to build your customized training program, reach out to us today: LIFT@communitytechnetwork.org

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